Safety and Hygiene

• Quarantine protocols are being followed as per local government authorities
• Guests from containment zones are allowed
• Shared resources in common areas are properly sanitized
• Property staff is trained on hygiene guidelines
• Guests with fever are allowed
• Only those guests with safe status on Aarogya Setu app are allowed
• Hand sanitizer is provided in guest accommodation and common areas
• Thermal screening is done at entry and exit points

Guest Profile

• Unmarried couples are not allowed
• Bachelors allowed
• Guests below 18 years of age are allowed
• Suitable for children
• Stag entry is not allowed

Room Safety and Hygiene

• All rooms are disinfected using bleach or other disinfectant
• Linens, towels, and laundry are washed as per local guidelines
• Rooms are properly sanitized between stays
• Hand sanitizers are available in the rooms.

Payment Related

• Credit/debit cards are accepted
• Master Card and Visa cards are accepted

Food Arrangement

• Non veg food is not allowed
• Outside food is not allowed

Food and Drinks Hygiene

• COVID-19 guidelines for Food Hygiene is followed as per government guidelines
• Social distancing is followed in restaurants
• Serveware and supplies are sanitized before they are brought to the kitchen
• Masks and hairnets are mandatory for staff in restaurants

Smoking/Alcohol consumption Rules

• Smoking within the premises is not allowed
• Alcohol consumption is not allowed within the property premises.

Property Accessibility

• The property is Elderly-friendly/Disabled-friendly
• Bed height is not accessible
• The entire unit is not accessible by wheelchair
• The property has a wide entryway

Pet(s) Related

• Pets are not allowed.
• There are no pets living on the property

Physical Distancing

• Social distancing protocols are followed
• Contactless Check-In and Checkout service is available
• Contactless Room service is available
• Physical Barriers are deployed at appropriate places
• Cashless Payment is available

ID Proof Related

• Passport, Aadhar, Driving License and Govt. ID are accepted as ID proof(s)
• Office ID, PAN Card and Non-Govt IDs are not accepted as ID proof(s)
• Local ids not allowed

Other Rules

• Does not allow private parties or events
• Visitors are not allowed
• Government ID cards are mandatory during the time of check-in..

• 100% cancellation charges, if cancelled in less than 7 days from the check-in date
• 50% cancellation charges, if cancelled in less than 10 days from the check-in date
• 25% cancellation charges, if cancelled in less than 15 days from the check-in date
• 15% cancellation charges, if cancelled in more than 15 days from the check-in date
• Date amendment charges are applicable as per cancellation policy
• Days for cancellation rule will be calculated excluding cancellation request day and Check-in day
• Name or Date Change will be treated as cancellation only.
• Cancellation Requests received after 6 PM will be considered on the next working day.
• Management reserves the right to cancel reservations without any prior notice in case of any Central/State Government Event/Meetings/visits or any unwanted natural calamities. In which case, alternative dates can be set or refund will be processed.